Prompt technical support is rightly our pride. We take care of our customers and help solve any problems related to the product
TestGear can help
Technical support
Rates
Basic Support
Working hours (UTC +3)
10:00 - 18:00
Communication channels
Unified technical support center, e-mail
Response time
1 day
Access to documentation and instructions
Access to updates
Video consultations
TestGear administration training
Training for TestGear project managers
Training for QA-specialists to work with TestGear
Included in standard license agreement
Premium Support
Working hours (UTC +3)
10:00 - 18:00
Communication channels
Unified technical support center, e-mail
Response time
1 hour
Access to documentation and instructions
Access to updates
Video consultations
TestGear administration training
Training for TestGear project managers
Training for QA-specialists to work with TestGear
3 hours
* Regardless of the technical support package purchased, the Test Gear team performs remediation in case of critical failures that prevent normal functioning of the system
Not included in standard license agreement
Basic Support
10:00 - 18:00
Unified technical support center, e-mail
1 day
Working hours (UTC +3)
Communication channel
Response time
Access to documentation and instructions
Access to updates
Video consultations
TestGear administration training
Training for TestGear project managers
Training for QA-specialists to work with TestGear
Included in standard license agreement
10:00 - 19:00
Single technical support center, e-mail, chat in Telegram
3 hours
Working time (MSK)
Communication channel
Response time
Access to documentation and instructions
Access to updates
Video consultations
Priority consideration of feature-requests, requirements analysis
Test IT administration training (2 hours)
Training for Test Gear project managers (3 hours)
Training for QA-specialists to work in Test Gear (4 hours)
1 hour
Premium Support
10:00 - 18:00
Unified technical support center, e-mail, chat in Telegram
1 hour
Working hours (UTC +3)
Communication channel
Response time
Access to documentation and instructions
Access to updates
Video consultations
TestGear administration training
Training for TestGear project managers
Training for QA-specialists to work with TestGear
3 hour
* Regardless of the technical support package purchased, the Test Gear team performs remediation in case of critical failures that prevent normal functioning of the system
Included in standard license agreement
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